GENERAL CONDITIONS - INDIVIDUAL TRAVEL


ART. 1: CONTRACT TRAVEL / RESPONSIBILITIES
Travel contracts related to this brochure are regulated by law 1084 of 27/12/1997 to ratify and implement the International Convention on the Travel Contract (CCV) signed in Brussels on 23.4.1970 and with effect from 14 / 10/1995, by DL 111 of 17/03/1995 implementing EEC Directive 314/90. The responsibility Iopitour Tour Operator is solely on the services it booked in no case exceed the limits prescribed by law.


ART. 2: RESERVATIONS
Accepted until all places. Acceptance of bookings is considered completed, resulting in the conclusion of the contract only when the Iopitour TO sends confirmation to the customer, including by computer system at the travel agency vendor. The particulars of the holiday package is not contained in the contract documents, brochures or other means of written communication will be provided by Iopitour TO in fulfillment of obligations
expected to bear the D.L. 111/95, in good time before departure.

ART. 3: PRICE
The price of the package is determined in the contract by reference as specified in the catalog out of print or programs subsequently intervened. It can be changed up to 20 days before departure and only in case of changes:

- Cost of transportation, including fuel costs;
- Fees and taxes on certain types of tourist services such as taxes, landing fees, landing or boarding in ports and airports;
- Exchange rates applied to the package in question.

For these changes we will refer to the exchange rates and cost of the above on the date of publication of the program as stated in the specification sheet or catalog of the date appearing in any updates of the above. Fluctuations will affect the package price of the package in the percentage expressly stated in the technical program or the catalog out of print.


ART. 4: CANCELLATIONS AND CANCELLATION
In case of cancellations to services booked, the Iopitour To apply the penalties set out below, in addition to costs and expenses incurred for the cancellation of services:

- 10% of the total amount if the cancellation is received up to 30 days before the booked services;
- 30% of the total amount if the cancellation is received up to 21 days before the use of the booked services;
- 50% of the total amount if the cancellation is received until 10 days before the use of the booked services;
- 75% of the total amount if the cancellation is received until 03 days before the use of the booked services;
- No refund after such terms.

For all combinations of any refund will be granted to those who are not present at the start (no show) or give up during the course of the journey itself. So also no refund will be given to those who could not
make the trip due to the lack of personal documents for expatriation. These penalties are necessarily applied dala Iopitour as the operator has taken towards the various service providers of claims which, in the event of cancellation, even partial, of the participants, significant economic losses.


ART. 5: WITHDRAW WITHOUT PENALTY
The Agency are entitled to cancel the contract without paying the penalty only under the following assumptions:
- Increase in price of package booked more than 10%.
- Alterations to the contract requests dala Iopitour TO after completion, provided that
Client notifies the Agency in writing wing Iopitour TO their decision to accept or terminate, within 2 working days of receipt of the proposed amendment.

In the cases mentioned above, the agency has either the right customer:
- For use of an alternative tourist package, without extra charge or refund the surplus money, if the second package has a value lower than the first;
- Upon the return of only the price already paid. Refund must be made within 7 days of receipt of the request for reimbursement. The customer agency must communicate his decision (to accept the change or withdraw) not later than 2 business days from the time of receiving the notice of increase or change. In the absence of express communication within that time, the proposal made by Iopitour TO is considered accepted.


ART. 6: Replace
The customer cancels may be substituted by another person provided that:
- The Iopitour T.O. is informed in writing at least four days before the date fixed for the departure, receiving information regarding the identity of the transferee;
- The substitute meets all the conditions for using the service (ex art. 10 DL 111/95) and in particular the requirements for passports, visas, health certificates;
- The new incumbent organizer refunds all expenses incurred to replace the extent that will be quantified before the sale. The transferor and the transferee shall also jointly and severally liable for payment of the balance due. In relation to certain types of services, may be that a third party service provider (carrier, hotelier, etc..) Does not accept the change of the name of the transferee, even if within the period referred to above. The Iopitour Tonon will therefore be responsible for any rejection of the amendment by a third party service providers. This rejection will be communicated to stakeholders Iopitour dala before departure.


ART. 7: STOP LIVING
Interruption of the stay by the customer, not make any refund, unless the Client Agency is unable to present a clear and specific statement by the Hotel management and suppliers of services, consent to a refund for unused services. This procedure is absolutely required and will refund only the amount authorized Iopitour Hotel and suppliers, minus any agency fees.


ART. 8: CHANGES
It recognized the Iopitour the right to substitute services, hotels or resorts with others of similar characteristics, for operational reasons or other needs have arisen. Any failure to adhere to the Client Agency's proposed change to occur eg in writing within 2 working days of receipt of the proposal, the strive Iopitour the only reimbursement of amounts paid.


ART. 9: CHANGES AFTER THE START
Where the Iopitour T.O. after the start, we are unable to provide a service included in the contract, except for the fact their client, and must provide alternatives of equal value at no extra charge to the contractor. Where not possible to make such arrangements, or if the contractor and serious for obvious reasons can not accept the solution offered, the organization will provide a means of transport equivalent to that originally planned for their return to the starting the limits of available seats and refund the difference between the cost of the service provided and that the service provided until the early return. The changes by the contractor for bookings already confirmed, forcing the Iopitour TO only if and insofar as can be met. In any case, the requests for modifications, will be charged for additional costs incurred.


ART. 10: RESPONSIBILITY '
The responsibilities of Iopitour T.O. towards the traveler for any damage suffered as a result of failure or poor implementation of obligations under this contract shall be governed by the laws and international conventions (art. 1 of this contract). Thus in any case the organizer's responsibility exceed the limits permitted by the laws and conventions in relation to damage
alleged. The travel agent (Buyer Broker) where the reservation has been made of the package, no liability in case of obligations arising from travel arrangements, but it meets only the obligations arising from its acting as an intermediary and no limits for such liability under the laws and conventions mentioned.


ART. 11: OBLIGATION TO SUPPORT
The Iopitour T.O. is required to provide customer service measures imposed by the professional standard of care only in respect of obligations to assume responsibility for provision of law or contract. The Iopitour T.O. agency customers are exempt from their responsibilities (Article 12 and 13), where failure or improper performance of the contract is attributable to the client or was the result of a third unforeseeable or unavoidable, or by an accident or force majeure. Moreover Iopitour T.O. is not liable to the passenger for the failure by the customer
Agency obligations for the latter.


ART. 12: OBLIGATIONS OF PARTICIPANTS
The trip participants will be provided with passports or other valid document for all countries in the itinerary, and related tourist and transit visas and health certificates may be required. They must also follow the rules of normal prudence and
diligence, all information provided by the organizer and regulations and administrative provisions and laws relating to the trip. Participants will be liable for any damage that the organizer of the trip were to suffer because of their non-compliance with its obligations. The
traveler is required to provide the organizer with all documents, information and evidence in its possession relevant to the exercise of that right of subrogation against third parties responsible.


ART. 13: BAGGAGE
The luggage travels at the risk of participants. The Iopitour T.O. may under no circumstances be held liable for any loss or damage it.


ART. 14: INSURANCE
A guarantee of the fulfillment of obligations to their customers, Iopitour TO has stipulated a special insurance policy with Assicurazioni Generali, in line with the provisions of DL No 111 of 17/03/1995 (maximum of Euro 2,582,284.40).


ART. 15: FEES
All prices quoted are inclusive of rates and service charges In the case of increases of the same, the shares will be adjusted to changes.


ART. 16: COMPLAINTS
Any failure in performing the contract, must be challenged by the customer without delay, so that the organizer, the local representative ol'accompagnatore, redress them promptly. The customer may also make a complaint by sending a registered letter with acknowledgment of receipt, the organizer or seller, not later than 8 working days from the date of return at
places of departure.


ART. 17: POSTPONEMENT
Although not specifically required by conditions, reference is made to the laws in force and its implementation of EC directives.


ART. 18: JURISDICTION
Any disputes regarding the interpretation or implementation of the travel contract, will be responsible exclusively to the Court of Modica.


TECHNICAL ORGANIZATION:
IOPITOUR T.O. - PALERMO
Mandatory disclosure under
Article. Law No 16 of 8.3.1998 269:
The Italian law punishes with imprisonment for crimes related to prostitution and child pornography, even if these are committed abroad.